The SpineCorporation Limited is committed to protecting and respecting your privacy.

This Privacy Policy explains:

  • What personal data we collect
  • How we collect and use it
  • How we keep it secure
  • Your rights under data protection law

This website policy reflects our approved Privacy Policy. A full copy is available on request.

Who We Are

The SpineCorporation Limited
Millennium House
Peak Business Park
Foxwood Road
Chesterfield
S41 9RF

We are the Data Controller for the personal data we process.

What Personal Information We Collect

We may collect personal information including:

  • Name, address, email address and telephone number
  • Order and transaction details
  • Website usage information
  • Correspondence you send to us

Where applicable (e.g patients), we may also process special category data, such as health information, where this is necessary for treatment or related services.

How We Collect Your Data

We collect information when you:

  • Place an order or enter into a contract with us
  • Register or communicate with us
  • Complete forms on our website
  • Contact us by email, telephone, post or social media
  • Take part in surveys or feedback activities

We may also receive information from third parties such as healthcare providers, clinicians or referral organisations where relevant and lawful.

How We Use Your Information

We use personal information for purposes including:

  • Processing and fulfilling orders
  • Supplying medical devices or services
  • Monitoring product quality and performance
  • Communicating with you about your orders or services
  • Surveys and feedback to improve quality and outcomes
  • Website analysis and improvement

Surveys and feedback are not marketing activities and are used solely for service improvement and monitoring outcomes.

Cookies & Analytics

We use cookies and similar technologies to improve website functionality and understand how visitors use our site.

This includes the use of Google Analytics, which helps us analyse website traffic and usage patterns. The information collected is aggregated and does not directly identify individual users.

You can manage cookies through your browser settings and, where available, through our cookie consent or preference tools. For more information, please refer to our Website & Cookie Privacy Policy.

Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

  • Healthcare professionals involved in your care
  • Service providers supporting our operations (IT, payment processing, legal, auditing)
  • Regulators and authorities where required by law

We never sell your personal data.

Online Payments

Payment information is processed securely by reputable third–party payment providers in accordance with PCI–DSS standards. We do not store full payment card details on our systems.

Marketing Communications

We may send you information about our products or services only where you have provided consent.

You can opt out of marketing communications at any time by contacting info@spinecorporation.com.

Data Protection & Confidentiality

We process personal data in accordance with:

  • UK GDPR
  • Data Protection Act 2018
  • Common Law Duty of Confidentiality

Access to personal information is restricted to authorised staff on a need–to–know basis and all staff receive appropriate confidentiality training.

Our ICO registration number is Z198363X.

Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Object to or restrict processing in certain circumstances
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can resolve the issue.

Email: info@spinecorporation.com

Telephone: +44 (0)1246 455381

You also have the right to complain to the Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.